Refund Policy

  • Customers can return their order within 15 days after an order has been delivered.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
  • Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at care@bemad.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
  • Gift cards/vouchers are non-refundable.
  • To maintain strict hygiene standards of our products, we do not accept returns on masks.
  • You can only apply for a Return from your Account by clicking on the messenger icon at the bottom and help the customer care executive with the order id which has to be returned
  • Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will credit 100 MADPOINTS to your accout.
  • Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
  • You can courier the product(s) to the address mentioned below:
  • BE MAD, Pournami House, Eanthan Patha, Kanimangalam, Nemmara pin: 678508
  • On receiving the product at the warehouse, MADPOINTS will be credited.